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Refund Policy

Refund Policy [Before Shipping]:

Some customers place orders online and then, for various reasons, cancel their order the same day or at a later date before we actually ship the product.  When a customer does this, SHOPIFY, the Canadian based operator of this platform DOES NOT reimburse AerationSupply.com for the credit card fee we are charged by them for the transaction. It is for this reason, when we issue a refund or cancel an order, all purchases that are made online, and then canceled, regardless of the time duration from the purchase, will be refunded the original amount less a 3.5% credit card fee that we will be charged from SHOPIFY for the transaction.

The following statement is directly from SHOPIFY.

"Credit card transaction fees are not returned to you when a refund is issued in Austria, Sweden, or the United States."

Refunds|Returns Policy [After Shipping]:

[1] When a customer orders a product, whether it is paid for by credit card, check or bank wire and the product is shipped to the customer, and the customer chooses to return the item within 15 days of delivery, a 10% restock fee of the full purchase price with shipping shall apply. The customer must ship the product back to us at their expense. It will be up to the customer to determine if they choose to insure the product or not.  Damaged materials shipped back to us will not be refunded.

[2] Also, if paid by credit an additional fee of 3.5% is required to cover our cost of your purchase and will be deducted from the return. If a Bank Wire was involved in the original transaction and we incurred a fee for that, it will deducted too.

[3] Finally, the cost of shipping on the original order which we paid to get the product to you will be deducted from any refund as well.

The customer must pay freight charges for returned merchandise in addition to the 10% restock fee, 3.5% credit card processing fee [if applicable] and our shipping cost to you. We will only accept returns if the merchandise is in its original container and has not been used in any way or damaged in any way.  Please take care to return the merchandise in appropriate packing and boxing.  Damaged returns, regardless of cost, will not be accepted and credit will not be issued. [Call for return shipping address]

All returns must have an RA# (Return Authorization Number). Call our customer service number located on our website, to get an RA#. This lets us know what is coming back, from whom and where it is coming from and what to do with it.

Upon inspection of the returned product we may, [1] accept the return and credit your account less the 10% restocking fee, 3.5% credit card fee if applicable and our shipping fees incurred shipping the product to you [2] or we may accept the return and send you new merchandise under certain circumstances, [3] or, we may refuse the return due to use of the product by the customer or out of warranty or for any other reason we determine which prevents us from crediting your account.

If you have had the product greater than 15 days, it is not returnable for credit.

Special Order Items & Compressors: [Both Before and After Shipping]

These items ARE NOT returnable or refundable. Special Order Items such as cut liners, surface fountains/aerators, all air compressors, rebuild kits we do not stock or any other "non-stocked" item are not returnable under any circumstances for any reason.  Refunds and Returns are not allowed once the order is placed with AerationSupply.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at aerationsupply@fastmail.com and send your item to: Aeration Supply, Inc. [Call for our address]

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

AerationSupply.com operates in "Good Faith" when we recommend any aeration equipment to best fit our customers needs.  If we recommend an item [ IE an air compressor] and for whatever reason it is not exactly what you expected, a return may be initiated provided it meets the criteria above.  If a return is approved by AerationSupply.com the shipping charges will not be part of your return.